Your privacy is fundamental to how we build Expi
Last updated: June 2025
At Expi, we believe that privacy is a fundamental right. This Privacy Policy explains how we collect, use, and protect your information when you use our desktop media processing application and related services. We are committed to transparency and giving you control over your personal data.
This policy applies to all users of Expi, whether you're using our individual license or floating license system, and covers our compliance with applicable privacy laws including the California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant North American privacy regulations.
We use anonymous, server-side analytics to understand how visitors use our website. This helps us improve our website and understand user needs.
We use your license information to verify your right to use Expi, manage floating license seat allocation, and provide customer support. This includes preventing unauthorized use and ensuring compliance with license terms.
Usage analytics help us understand how Expi is used, identify performance bottlenecks, and prioritize new features. This data is aggregated and anonymized to protect your privacy while helping us build a better product. Where required by law, we will obtain your consent before collecting analytics data. You can manage your preferences within the application settings.
When you contact support or when the application sends error reports, we use this information to diagnose issues, provide assistance, and improve application stability.
We may process your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Expi is designed as a desktop application that processes your media files locally on your device. Your actual video, audio, and image files never leave your computer unless you explicitly choose to share them.
We collect only the information necessary to provide and improve our services. Analytics data is aggregated and anonymized whenever possible, and we regularly review and delete unnecessary data.
We do not sell, rent, or trade your personal information. We may share limited information in the following circumstances:
We may disclose information when required by law, to protect our rights, or to protect the safety of our users or the public.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you in a portable format.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal and operational requirements.
Opt out of certain data collection practices, such as analytics and marketing communications.
California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination. We do not sell personal information.
Canadian residents have rights under PIPEDA including access to personal information, the right to challenge the accuracy and completeness of information, and the right to file complaints with the Privacy Commissioner of Canada.
We retain your information only as long as necessary to provide our services and comply with legal obligations:
Our services are primarily hosted in North America. Where personal data is transferred outside your jurisdiction, we take appropriate measures to ensure an adequate level of protection, such as standard contractual clauses approved by regulatory authorities or other safeguards recognized by applicable law.
Expi is not directed to individuals under the age of 13. We do not knowingly collect or solicit personal data from children. If we discover that a child under 13 has provided us with personal information, we will delete it promptly. If you believe this may have happened, please contact us at help@getexpi.app.
We process your personal data based on your consent, to fulfill our contractual obligations, to comply with legal obligations, or based on our legitimate interest in improving our services. Specifically:
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to contact us about privacy matters, please reach out:
Email: help@getexpi.app
Subject Line: Privacy Policy Inquiry
Response Time: We aim to respond within 30 days
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
Your continued use of Expi after policy updates constitutes acceptance of the revised terms.